Let us maintain your site while you focus on your business.
<What is Advanced Support?/>
Sometimes installing plugins to your site isn’t just as simple as go to the plugin directory and hit install. That is why we will install an unlimited number of plugins for you per month.
Themes aren’t always the easiest thing to install. That is why we will work to install new themes to your site and get them working. We can also create child themes for you so you can safely edit your parent theme. *Note, while we do offer theme setup for design services please consult our web development team.
Don’t understand how to configure the intricacies of your site? No problem! We will handle configuring your site to your needs. Just provide us with your expected outcome and we will work to configure your site.
Did you make a mistake with your site while you were editing it and forgot to download a backup? No problem! We will work to debug your site and get it back online and work to maintain your data.
<Speak with an Expert/>
Still not sure? Contact us to speak with one of our experts to learn exactly what we do and how we can help you.
<Okay… how much does this cost?/>
Basic SupportIncluded with hosting
Included with your hosting
- Basic Plugin/Theme installs
- Technical Support
- Provide basic help for configuration
- Will load backups
Advanced SupportStarting at...
Let us run your site
- Full plugin/theme installs
- Full dedicated technical support agent
- Full Configuration of WordPress
- Recovery of current site data instead of loading backups
- Note: You must have service with us first to purchase this addon. If you do not have hosting with us, please contact us for a quote.
Custom SupportContact Us...
A Support plan built for you
- Supports all hosting providers
- Supports nearly all web platforms
- Covers small to giant sites
- Dedicated Support TEAM available
<We support all hosts!/>
We understand that not everyone wants to host their site us, that is why we offer our advanced support to everyone. However, not all hosts and platforms are the same, contact us below to get a quote on your Advanced Support.
<Do you have any Questions/>
What do you not cover?
While our advanced support covers a lot, we do have to draw the line at a few points. Jobs requiring more than 12 hours of work will be invoiced. However, we will make you aware of this before we begin so you don't receive a surprise invoice.
Do I need to host with you to get Advanced Support?
Not at all! Regardless of where you are hosted, we can provide advanced support to you. Now, depending on the complexity of your host and your site we may need to adjust our rates but we will remain extremely competitive.
What platforms do you support?
Primarily we focus on Wordpress or our website builder. However, we are willing to support other platforms. However, platforms other than Wordpress or our website builder may come at an additional cost.